You're probably familiar with the hellish recording of the man trying to cancel his AOL account, The Consumerist follows up with a few internal memos circulated at AOL's Member Services after the fact, which offer a peek into the stygian and deeply inept depths of everyone's favorite provider of bulky junk mail and mystery chargers on their parent's credit card.
AOL Internal Memos, After Vinny's Call [The Consumerist]